Apply for Senior Client Manager at The Cigna Group in Pozuelo de Alarcón, MD, ES. This full‑time on‑site position offers great opportunities for career growth.

About the Role

As a Senior Client Manager, you will develop and manage strong, long‑term relationships with clients and broker partners across a general portfolio. You will take a proactive and consultative approach, helping clients navigate complex healthcare solutions and delivering value through tailored strategies that support both cost control and improved health outcomes.

Your role will include managing a portfolio of large multinational clients, leading renewal activity, identifying opportunities for growth, and collaborating cross‑functionally to resolve complex issues and continuously improve service delivery.

You'll Be Responsible For

Act as the primary point of contact for clients and broker/consultant partners, ensuring a high‑quality, responsive service experience.

Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations.

Manage a portfolio of large corporate accounts, including a mix of funding arrangements.

Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes.

Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions.

Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings.

Support business growth by introducing and expanding relevant products and services across the portfolio.

Communicate updates and changes clearly to clients, including regulatory or process developments.

Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery.

Maintain accurate records and insights using internal systems, including Salesforce.

Provide guidance and support to colleagues,



contributing to knowledge sharing and team development.

What You'll Bring to the Role

Proven experience within account management, client services, sales, or a similar client‑facing role.

Strong knowledge of healthcare products/services or a comparable regulated or service‑led industry.

Experience managing complex client relationships and delivering consultative solutions.

Excellent communication and presentation skills, with the ability to engage a variety of stakeholders.

Confidence in leading productive client meetings and influencing decision‑making.

Strong problem‑solving skills, with the ability to think creatively and deliver practical solutions.

Commercial awareness with the ability to balance client needs and business objectives.

High level of emotional intelligence, including empathy, adaptability, and active listening.

Strong negotiation and relationship management skills.

Comfortable working with data and using insights to inform decision‑making.

Proficiency in tools such as Microsoft Office and CRM systems (e.g., Salesforce).

Experience working in an international or multi‑market environment is advantageous.

Additional language skills are a plus, though not required.

Why You'll Love Working Here

Competitive salary.

Multicultural and hybrid working environment.

Private Medical Insurance.

Employee Wellbeing Benefits.

Educational Development Program.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email [email protected] for support.

📌 Senior Client Manager at The Cigna Group (Madrid)
🏢 The Cigna Group
📍 Madrid