Senior/ Coordinator, Customer Quality Excellence

Location: Barcelona, Spain or Delft, Netherlands

As our successful Senior/ Coordinator Customer Quality Excellence you will be a key quality partner for our customers and the internal organization, ensuring timely and accurate support for customer quality-related inquiries and quality deviations. By fostering strong collaboration, driving process improvements, and promoting operational excellence, you will contribute to an enhanced customer experience that delivers optimal service value across all our customer segments.

Responsibilities

Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization

Build customer QA relations by creating various service levels by supporting General and regional Key Account program programs

Support and ensure good complaint handling processes to fulfill customer expectations

Ensure a timely and correct response to customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)

Seek opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires.

Provide operational support within projects, our internal sales functions in QA related topics and support our sales and marketing to implement new products and services.

What we offer A great company and team where your voice matters, where it is essential to serve our customers well.

A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability gamechangers, you’ll work on what’s next

Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership A culture that lifts you up – with collaborative teams, shared wins,



and people who cheer each other on.

A chance to impact millions of consumers every day – sustainability embedded in all we do

Qualifications

MSc - BSc level or equivalent (chemistry, food technology, microbiology or similar).

Several years (operational) Quality Assurance experience in the Food industry (manufacturing or business) with proven customer interaction

High customer focus and strong stakeholder service orientation and mindset.

A strong sense of accountability – you take initiative, speak up, and see things through. You are responsible and focus on what matters

You have a collaborative spirit – you’re at your best when working across teams, functions and countries.

Good level of written and oral communication skills in English (and preferably Spanish)

Equal Opportunity

Inclusion, belonging and equal opportunity statementAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

📌 Senior/ Coordinator, Customer Quality Excellence (Madrid)
🏢 dsm-firmenich
📍 Madrid