Shape the Future of Digital Commerce with Your Visionary Expertise

Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with general teams to develop the e-commerce platforms of tomorrow.

Product Compliance Strategy & Execution

Lead the development and implementation of strategies to detect, review, and act on prohibited/illegal product listings using smart automation and manual oversight.

Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards.

Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy.

Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports.

User-Generated Content (UGC) Compliance

Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines.

Establish content policies and moderation workflows, balancing user expression with safety.

Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives.





Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution.

Partner with Product and Data teams to implement UGC compliance tools.

Cross-Functional Leadership

Advise senior leadership on compliance risks, trends, and mitigation strategies.

Drive process improvements through data analysis, automation, and stakeholder feedback.

Manage compliance-related projects end-to-end, ensuring alignment with business goals.

Requirements

4+ years in compliance, trust & safety, or risk management (e-commerce or tech preferred).

Deep understanding of EU e-commerce regulations (e.g., GPSR, DSA).

Operational Excellence: proven ability to build policies, manage teams, and optimize workflows.

Fluent in English (written and spoken); Spanish proficiency is a strong plus.

Strong problem‑solving ability to navigate complex compliance challenges with a business‑centric approach.

Bachelor's degree in Law, Business, Technology, or related field.

Application Process

Please submit your CV in English. This role requires working 100% from the office.

Office location: Metro Station Avenida de América (Madrid).

Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team. Join Miravia, and let's shape the e-commerce landscape together!

📌 Senior Manager Product and Content Compliance (Castellón de la Plana) (Madrid)
🏢 Miravia
📍 Madrid