Senior Operations Manager – Future Center Director Sant Just Desvern, Catalonia, Spain

We are the largest network of orthodontic clinics with fully digital processes in Europe. We’ve revolutionised the invisible orthodontics sector with the best team and the most advanced technologies for diagnosis, treatment, and monitoring of all cases.

We’re looking for a highly analytical Senior Operations Manager who is solution‑oriented and focused on optimising the operational efficiency of our clinics.

Your main goal will be to improve the utilisation of clinical resources, including schedule optimisation and coordination across teams globally.

Responsibility

Clinic Optimisation

Maximise clinic utilisation by ensuring doctors’ schedules and infrastructure align with demand.

Cross‑Department Coordination

Facilitate collaboration between Patient Care and Clinic teams to enhance workflows and patient experience.

KPI Analysis

Define and monitor operational KPIs such as chair utilisation rate and schedule efficiency.

Process Management

Implement strategies to improve operational efficiency and reduce downtime in clinics.

Data & Tools Usage:

Apply data analysis for strategic decision‑making using Excel and other reporting tools.

Sales Support

When needed, assist with patient calls or front office activities.

Candidate Profile





Fluent in Spanish and professional level in English;

The knowledge of any other EU language would be a nice have (examples: Italian, Portuguese, Dutch, French, Sweden, German);

Degree in Engineering, Economics, or Management

Postgraduate specialisation (Master’s or advanced course) is a plus

Experience in operations within a company in the dental or similar sectors such as Retail, Luxury, Aesthetics, or direct‑to‑consumer sales

100% hands‑on mindset with a strong focus on continuous improvement

Ability to work with data and conduct analysis for strategic decisions

Excellent command of Excel and data analysis tools

Why Join Us For this position is includes a compensation package (fixed+bonuses)

Be part of an international and multicultural team

Dynamic and collaborative work environment

Discounts on our treatments

Positive company culture: we celebrate every success!

At Impress, we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply—regardless of race, color, religion, gender identity, sexual orientation, age, nationality, disability, or any other factor.

Our differences make us a stronger team, drive better decision‑making, spark innovation, and lead to superior results.

📌 Senior Operations Manager (Madrid)
🏢 Impress
📍 Madrid