You will ensure that global infrastructure services are delivered with stability, consistency, and operational excellence—creating a reliable technology foundation that enables business success across the enterprise. This role is critical to translating general service standards into measurable operational outcomes while strengthening trust between IT, business stakeholders, and service providers.
What You Will Drive
End-to-end accountability for infrastructure service performance, availability, and quality
Strong alignment between business expectations and operational service delivery
Consistent application of global service governance, SLAs, and performance standards
Effective coordination across infrastructure domains, regional teams, and service providers
Proactive identification and resolution of service risks and operational challenges
Strong vendor performance management, ensuring delivery against agreed commitments
Continuous improvement of infrastructure services, processes, and operational maturity
Cross-functional collaboration to ensure resilient and scalable infrastructure operations
Transparent service reporting and performance management for business and IT stakeholders
What You Bring
Extensive experience in IT Service Management and Infrastructure Operations within complex international environments
Proven track record managing services in multi-vendor and outsourced ecosystems
Strong understanding of infrastructure operations and service governance principles
Experience building and maturing scalable service management capabilities
Knowledge of regulated industries and GxP requirements is an advantage
Excellent stakeholder management and communication skills across business and IT
Strong operational ownership with a proactive and structured working style
Ability to balance strategic priorities with day-to-day operational excellence
Why Join Us
Shape how infrastructure services are delivered across a global organization, play a key role in driving operational excellence and service standardization, and operate in a highly visible role with broad business and technology interaction. Help build a resilient, scalable, and future‑ready infrastructure service model and be part of a transformation toward greater collaboration, accountability, and "One Team" execution.
📌 (Senior) Service Manager – Infrastructure Services (m/f/d)
🏢 208002 Fresenius Kabi España
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.