How you'll make an impact

Provide technical support to merchants during their implementation of Checkout.com payment processing technology

Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support

Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)

Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support

Interact with the Product teams to pinpoint improvement ideas

Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions





Ability to multitask with multiple projects and integrations of customers

Maintain/update existing libraries/plugins used in integrations

Qualifications

Technical support experience in a Tech/FinTech company

Have payments experience would be advantageous

Understanding of API, REST, webhooks and logs is required

Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#

Experience with Node.js, React is a plus

Knowledge in iOS/Android is a plus

Excellent communication skills, ability to build and maintain strong relationships

Ability to work in a customer-focused and target-driven environment

Fluency in Spanish and English. Any other languages are a plus

📌 Senior Specialist, Implementation Engineer - Spain (Madrid)
🏢 Checkout.Com
📍 Madrid