Position Overview Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.
This role supports AECO technologies for large‑scale enterprise customers worldwide. You will work within the Proactive Support group of the Customer Technical Success team.
Responsibilities
Establish and maintain working relationships with customers as the technical point of contact, coordinating activities with the Customer Success Manager and Technical Adoption Specialist.
Prioritize handling and escalation of critical issues and monitor service level compliance.
Provide technical assistance and recommendations for Enterprise Customers based on data analytics.
Take a problem‑management approach to identify improvement opportunities.
Partner with customers’ IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications.
Manage delivery of coaching sessions from the customer success plan to increase adoption.
Deliver proactive customer engagement through regular support‑case reviews, assessment of software performance, and alignment of technical insights with customer objectives.
Take responsibility for key event management (e.g., major upgrades).
Engage strategically and provide insights and technical health governance.
Minimum Qualifications
Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering.
Minimum 5 years’ experience in using or supporting Autodesk AECO products (especially Autodesk Revit) and cloud services (Autodesk Construction Cloud/Forma) for large enterprise clients in a professional services role.
Strong analytical skills and experience troubleshooting in an enterprise environment.
Expert knowledge of workflows and data exchange.
Experience delivering presentations.
Ability to manage several projects simultaneously, setting priority.
Strong communicator in Italian, Spanish and English; fluency required in all three languages.
Preferred Qualifications
Strong communicator and ability to build relationships at all levels, taking initiative.
Ability to present technical information to a live or virtual audience.