Job ID: 10458512 | Amazon Commercial Services Pty Ltd

We're seeking an experienced and driven Senior Workforce Planner to lead end-to-end labour supply chain execution across key fulfilment centre sites.

This is a high-profile, newly created role at the heart of Amazon Australia's rapid operational growth. As our network scales at pace, this is a rare opportunity to join at a pivotal moment and directly shape how we build and sustain the workforce behind it.

This role blends strategic workforce planning with hands‑on hiring event delivery, agency management and business partnership. You will implement solutions that achieve business objectives, manage high volumes of work with minimal supervision, anticipate problems, and drive results in a fast‑paced environment.

The adecuado candidate is equally comfortable analysing labour forecasts and conversion metrics as they are running large-scale new hiring events. You will serve as a trusted advisor to site leadership and a key connector between HR, Operations, and external staffing partners.

This role would be based at either the Bella Vista, Horsley Park, Eastern Creek or Moorebank Fulfillment Centre with travel required to various locations within your assigned region (up to 25%).

Key job responsibilities

Partner with Operations and Finance leaders to align labour strategy, plans, and mitigate risk

Monitor labour market health and provide advanced insights into changes that will affect the business

Manage and build strategies to optimise candidate cycle time, conversion rates, and applicant funnel metrics to benchmark

Serve as the lead to pre‑plan, execute, and audit New Hiring Events (NHEs) based on labour projections to meet demand and fill on time

Responsible for onboarding and partnering with recruitment teams in hiring associates based on business forecasts





Manage labour supplier relationships, associated KPIs, delivery of standard work, and forecasting

Partner with staffing agencies to leverage sourcing channels and develop talent communities

Drive engagement initiatives: New Hire Buddy/mentoring programs, Voice of Employee, Round Tables, and Rewards & Recognition

Drive continuous improvement and innovation across WFS processes

Basic Qualifications

Experience with workforce planning

Experience working with and influencing senior level stakeholders

Experience with analytical tools and ability to dive deep into metrics and reporting

Experience in vendor management

Experience in technical support work, engineering, or an operations environment

Knowledge of Microsoft Office products and applications

Preferred Qualifications

Experience with financial or business analysis

Financial planning or commercial analyst experience

Financial planning or commercial analyst experience

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

📌 Senior Workforce Planner (Madrid)
🏢 Amazon
📍 Madrid