Overview

Are you a hands-on Senior Application Manager who enjoys owning a platform end-to-end and turning business needs into scalable ServiceNow solutions? The Internal IT team is responsible for all IT-related matters of our employees, from workplace devices to the company-wide application landscape. We rely on modern equipment, cloud technologies, and powerful tools to optimally support our employees and create sustainable business value.

In doing so, we make a key contribution to the success of our company. As a Senior Application Manager, you take ownership of our

ServiceNow platform and ensure its stable operation as well as its continuous strategic development. You think end-to-end, connect business needs with platform capabilities, and ensure that ServiceNow evolves as a central backbone for our internal IT processes. This role is aimed at a personality who takes responsibility, enjoys working across departments, and creates sustainable solutions with a pragmatic, hands-on mindset.

Responsibilities

Ownership of the ServiceNow platform, ensuring stable operation, governance, and continuous improvement.

Responsibility for the strategic development of the ServiceNow platform and its alignment with internal IT processes and business needs.

Operation, maintenance, and configuration of the platform, including workflows, modules, and integrations.

End-to-end ownership of platform changes and improvements: from requirements gathering through configuration, testing, and user adoption to productive release.

Ensuring a stable production environment, including incident, problem, and change management within ServiceNow.

Planning and coordinating releases, platform updates, and upgrades.

Close collaboration with application managers, developers,



and data engineers to integrate ServiceNow with the broader application landscape.

Coordination of internal stakeholders and external partners to ensure sustainable platform evolution.

Driving best practices around platform governance, security, scalability, and process standardization.

Qualifications

Solid experience (around 5+ years) working with ServiceNow, ideally in a platform ownership, application management, or administrator role.

Experience operating and evolving enterprise platforms or business-critical applications.

Strong understanding of IT service management processes and platform-based workflows.

Strong ownership mindset with the ability to connect technical platform capabilities with business needs.

Hands-on mentality with the ability to configure and adapt platform functionality independently.

Experience working with integrations, workflows, or low-code platform configurations.

Structured, independent, and solution-oriented working style.

Very good English skills for collaboration with international teams and stakeholders. German language skills are considered a strong asset.

Benefits

Permanent contract with an interesting fringe benefits package.

Versátil working hours and a hybrid setup in Barcelona, designed around your needs for an optimal work-life balance.

Personalized career development plan tailored to your professional goals, with access to a yearly training budget.

Master a new language with our free language courses.

Extra vacation for a good cause: Dedicated to Corporate Social Responsibility.

Unforgettable team and business events, such as sailing, wine tasting, ski trips, office parties, an annual trip to Switzerland and more.

A dynamic, international team culture where fun, collaboration, and strong connections happen every day!

📌 ServiceNow Application Manager & Platform Owner (Madrid)
🏢 Isolutions
📍 Madrid