The Red Hat Enhanced Solution Support is looking for a Software Maintenance Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our Enhanced Support for Red Hat OpenShift team. In this role, you will be challenged in providing high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help maximize up-time and reduce IT costs.

Support

Delivery (SD) is Red Hat's customer facing support team. We provide high quality technical support to Red Hat customers around the globe across all Red Hat product lines, resolving issues quickly and efficiently. You’ll collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve multi‑vendor customer issues. This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open source software.

What will you do?

Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools

Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues





Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner

Resolve and proactively address critical issues

Collaborate with other support engineers and other internal teams and external parties during the problem resolution process

Document diagnostic steps and create reusable solutions for future incidents

Work as part of a team and focus on customers and fixing their issues

Be available to perform weekend shift duties on a rotational schedule when needed

Contribute to regional or integral initiatives or projects if needed

Mentor junior team members

Ability to quickly learn new technologies

What will you bring?

Proficient in Linux operation and administration

Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing

Professional experience with configuring and troubleshooting OpenShift or Kubernetes with all of its components such as logging, monitoring, networking and storage

Deep technical expertise in traditional Linux virtualization, specifically managing and troubleshooting KVM, QEMU, and libvirt

Professional experience with container related technologies like docker, podman, LXC, cri‑o, runc





Experience handling technical issues when escalated

Experience with automation tools or scripting languages like Ansible, Bash, or Python

Passion for problem‑solving and investigation of the most complex customer and technical problems

Passion for open source

Good written and verbal communication skills in English

Following Is Considered a Plus

Experience with OpenShift clusters in Baremetal

Experience with OpeShift Virtualization

Having any of the following Red Hat Certifications is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380), Red Hat Certified Specialist in OpenShift Virtualization (EX316).

Experience planning and executing workload migrations using MTV (Migration Toolkit for Virtualization) or similar V2V/P2V migration tools

Knowledge of linux kernel

Experience with 5G is a plus

Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected].

📌 Software Maintenance Engineer - OpenShift Virtualization (Madrid)
🏢 Red Hat
📍 Madrid