Your role at DynatraceDynatrace is seeking a Business Systems Analyst who will work with the Post Sales domain within the greater Transformation Office organization. This individual should be highly experienced with CRM and post-sales technology platforms and have strong communication, documentation, and stakeholder management fundamentals.This role requires someone who can confidently work with stakeholders and guide them in the right direction with an inherent drive for process and delivery excellence. This role will heavily focus on Customer Success, Support, and Professional Services processes though may expand into other areas of the post-sales lifecycle.Lead the creation, documentation, and presentation of business process flows, both as-is and to-bePartner with all D1/Post Sales business functions to formalize functional and non-functional requirements in a user-story formatInfluence business stakeholders on industry best practice, keeping focus on core requirements, and using horizontal thinking (end-to-end, dependencies, etc.) to ensure successful solutionsPartner with Product Owners to manage a backlog of workPrimary liaison to the delivery teams for business process and requirements to deliver work in an Agile Scrum process (user story, Acceptance Criteria, pointing, etc.)Collaborate with the integration team as the process SME, familiarity with source-to-target requirementsCommunicate relentlessly – document decisions and risks and ensure full visibility to Product Owners and impacted stakeholdersWork amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)Understand customer success, support, and professional service processes from the lens of both the customer and the operations teams responsible for managing data and working with the system, thinking about scaleWhat will help you succeedSalesforce experience (Sales Cloud and/or Service Cloud)Totango or other Customer Success Platform (CSP) experience is a plusExtensive experience documenting processes, requirements gathering,



and stakeholder managementStrong understanding of Agile Scrum and Software Development Life Cycle (SDLC)JIRA experience (JIRA user story writing)Demonstrated ability to elicit requirements from business stakeholders and navigate conflicting requirements and multiple stakeholders from different functionsFamiliarity with vendor assessment and integrationsOrganized, with attention to detail emphasizing process, completeness, and accuracyImpeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peersComfort and default behavior to challenging the what and why, consistently validating information with your own research and analysisAbility to self-manage and deliver high quality software that meets end user needsWhy you will love being a DynatracerDynatrace is a leader in unified observability and security.We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system.

Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.Over 50% of the Fortune 100 companies are current customers of Dynatrace.Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees.



Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance.

Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.Wellness DaysFour company-designated extra paid days off for you to recharge batteries.FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.Employee Stock Purchase PlanPurchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.Learn & developCompany-wide learning perks, designated team's learning days, and more.Volunteering dayA day of paid volunteer time to support a community or cause you care about.Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Integral Breakfasts, Green Weeks, Pride Month, and beyond!International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.About DynatraceDynatrace (NYSE: DT) is the leading AI-powered observability and security platform.

We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

📌 Sr Business Systems Analyst - Post Sales (Madrid)
🏢 Dynatrace
📍 Madrid