Sr Principal Analyst, ServiceNow Contract Negotiations and Licensing – Barcelona, ES In this Senior Principal role, you will shape must-have insights and practical guidance for enterprise clients through thought leadership and research. You’ll engage clients directly, support sales, and help steer Gartner’s research agenda with provocative, independent perspectives. You’ll bring deep ServiceNow licensing and contracting expertise to predict market trends and advise on strategy and negotiations.

This is a high-impact, client‑facing role in a general, collaborative team at Gartner, at the forefront of the AI‑enabled advisory landscape.

Compensaciones / Beneficios

Create innovative, high-value insights and content that clients can act on

Develop new thought leadership ideas to address client needs and accelerate action

Analyze client challenges to identify root causes and reframing opportunities

Establish Insights positions across the BTI team and contribute to the research agenda

Present and defend Gartner insights in client meetings, conferences, and webinars

Provide sales support and act as the voice of the market to drive client engagement

Peer-review high-quality content and ensure timely delivery

Build credibility as an industry expert representing Gartner methodology and strategy

Collaborate across teams, contribute to process improvements, and participate in ideation initiatives

Travel as needed up to 25% to engage with clients and events

Responsabilidades





8+ years of relevant field or industry experience

5+ years in SaaS/software contract negotiations, technology procurement, vendor management or software asset management

Extensive recent hands‑on experience negotiating with ServiceNow (within last 12 months)

Subject matter expertise in ServiceNow licensing and negotiation processes

Experience with software license compliance risk assessment and mitigation, esp. with ServiceNow

Experience with major vendors (AWS, Google, Salesforce, SAP, Oracle, Microsoft) is desirable

Ability to provide actionable advice on ServiceNow pricing and contracting

Proven ability to develop and publish innovative insights on software pricing and contracting, especially ServiceNow

Strong research, writing, analytical, and presentation skills

Executive presence and credibility with senior stakeholders

Strong organizational skills and ability to meet tight deadlines

Learning agility and ability to navigate a matrixed, global environment

Willingness to travel up to 25%

Proficiency in communicating complex concepts concisely

Experience presenting at large and small speaking engagements

Knowledge of global and competitive software licensing landscapes

Ability to work independently and across multicultural teams

Requisitos principales world‑class benefits hybrid work environment competitive compensation opportunities for growth and development supportive, diverse team culture

Location: Barcelona, ES

📌 Sr Principal Analyst, Servicenow Contract Negotiations And Licensing (Madrid)
🏢 Gartner
📍 Madrid