MCI is seeking an Experienced Client Services Manager to oversee client relationships and ensure consistent service delivery within our contact center. Based in Spain, the role focuses on maintaining strong client partnerships, driving service improvements, and coordinating with operations, QA, and training teams to resolve issues.
Adecuado candidates have 3+ years in client services or account management, a Bachelor’s degree, and proven ability to analyze data and present insights to clients.
📌 Strategic Client Success Manager (Madrid)
🏢 MCI
📍 Madrid