Overview POP MART is a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide. We are looking for a STORE MANAGER (Full-time - Barcelona) for our new store in Barcelona.

You are a Manager, with a strong orientation towards business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills allow you to resolve internal and external conflicts.

You are dynamic, adaptable, smart and a problem solver. Your love of field work, your management experience and your ability to analyze and cope with difficult situations will be key to your daily goals. You are passionate about the retail world.

Responsibilities

Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy

360° management of your shop

Plan, implement and monitor the measures necessary to achieve and exceed sales objectives

Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability

Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies

Possess good product and fashion knowledge, know and apply brand and seasonal visual merchandising standards

Supervise the reception of customers, ensuring that it is in line with POP MART guidelines

Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns)

Train New Joiners and accompany them on their path of growth and development in collaboration

Act as a role model and promote effective communication within the sales team





Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results

Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt)

Ensure the achievement of your department (budget and target achievement)

Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services

Qualifications

Citizenship or Work Permit is required

At least 5-10 years' experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts

Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports

Agility, dynamism and problem solving

Strong results orientation

High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit

Degree (bachelor's or master's degree) preferred

Excellent knowledge of Spanish and English

People and Growth It's all about PEOPLE! We like to cultivate and grow our talents. The training will accompany you throughout your journey. You will participate in training events, classroom lessons, personalized modules that will allow you to strengthen your technical and managerial skills. Personalized career paths for all our employees: you will have the opportunity to set personal career goals and receive the support you need to achieve them.

Company Highlights

POP MART has nearly 500 offline stores

Theme Park - POP Land in Beijing

Themed shows

Job details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Management

Industries: Retail Apparel and Fashion and Retail

📌 Store Manager (Madrid)
🏢 POP MART
📍 Madrid