## Supervisor, Customer ServiceApplylocations:

Coslada, Spaintime type:

Full timeposted on

Posted 9 Days Agojob requisition id:

R-20027Role Summary: As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.Responsibilities & Requirements:

- Management of a team- Ensuring and optimizing the operational KPIs- Support of existing customers and acquisition of new customers in coordination with the sales department- Conducting sales talks and concluding orders and service contracts- Monitoring and responsibility of the profit and loss account for a site- Optimization and continuous improvement of process flows in the service department- Initiation of projects to increase efficiency- Active participation in the development and implementation of innovative service processes- Interface management with internal engineering, external service providers, purchasing,



quality and other service location- Evaluation and reporting of operational key figures in an international environment- Enforcement of safety and quality expectations- Support in operational tasks from the Service Manager Germany- Representation of the Service Manager Germany- Supervision of international intercompany business- Support of international training initiatives- Other duties as assigned.Preferred Experience / Skills:
- Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar- Willingness to communicate with colleagues at production sites and service centers in an international environment- Basic plant and process knowledge of pump technology and vacuum technology- Several years of professional and management experience, preferably in the field of service and customer support- Very good written and spoken English skills and willingness to travel internationally are a prerequisite- High quality awareness, commitment and high flexibility as well as resilience and customer orientation- Good PC and MS Office skills- Experience with SAP- Independent, team-oriented work- Overall entrepreneurial mindset- BS or BA Degree in relevant field and 5-7 years relevant experience

📌 Supervisor, Customer Service (Madrid)
🏢 Flowserve
📍 Madrid