Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the integral standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.

Responsibilities

Management of a team

Ensuring and optimizing the operational KPIs

Support of existing customers and acquisition of new customers in coordination with the sales department

Conducting sales talks and concluding orders and service contracts

Monitoring and responsibility of the profit and loss account for a site

Optimization and continuous improvement of process flows in the service department

Initiation of projects to increase efficiency

Active participation in the development and implementation of innovative service processes

Interface management with internal engineering, external service providers, purchasing, quality and other service location

Evaluation and reporting of operational key figures in an international environment

Enforcement of safety and quality expectations





Support in operational tasks from the Service Manager Germany

Representation of the Service Manager Germany

Supervision of international intercompany business

Support of international training initiatives

Other duties as assigned

Qualifications & Skills

Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar

Willingness to communicate with colleagues at production sites and service centers in an international environment

Basic plant and process knowledge of pump technology and vacuum technology

Several years of professional and management experience, preferably in the field of service and customer support

Very good written and spoken English skills and willingness to travel internationally are a prerequisite

High quality awareness, commitment and high flexibility as well as resilience and customer orientation

Good PC and MS Office skills

Experience with SAP

Independent, team-oriented work

Overall entrepreneurial mindset

BS or BA Degree in relevant field and 5-7 years relevant experience

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‑workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowserve.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.

For more information, read the Accessibility Process.

📌 Supervisor, Customer Service (Madrid)
🏢 Flowserve
📍 Madrid