Job Openings: Swedish Customer Support Representative, Barcelona!

About the Job: Swedish Customer Support Representative, Barcelona! Are you passionate about delivering top-notch customer service?

We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What You’ll Do

Assist Customers

Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.

Record Keeping

Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.

Stay Updated

Keep your knowledge current on our products and services tailored to individual customer needs.

Issue Escalation

Identify and escalate potential service issues to senior team members when necessary.

Collaborate

Work with your team on special projects and provide coverage for colleagues as needed.

Administrative Tasks

Manage holiday, sickness, and overtime records while participating in regular team meetings.

What We’re Looking For

Language Skills





C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).

Experience

At least 1 year of customer service experience, preferably in technical support.

Technical Knowledge

Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.

Customer Focus

Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.

Problem-Solving:

Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.

What We Offer

Competitive Salary

Excellent remuneration package based on experience and performance.

Work Hours

Monday to Friday, 09:00 AM - 06:00 PM.

Dynamic Environment

Join a creative team with a positive and friendly atmosphere.

Paid Leave

Enjoy 23 working days of paid annual leave.

Career Development

Access to guidance and tools to help you reach your full potential.

If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!

📌 Swedish customer support representative, Barcelona! (Madrid)
🏢 Cross Border Talents
📍 Madrid