Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes

Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues

Support technical analysis for residential and C&I; ESS projects, including communication, EMS, inverter, and battery system related issues

Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction

Maintain close communication with R&D; and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization

Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records

Provide technical training to distributors, installers, and service partners,



covering product installation, commissioning, maintenance, and troubleshooting

Qualifications

:Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field sExperience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre dSolid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin gHands-on experience in onsite installation, commissioning, or technical servic eFamiliarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre dStrong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team sCustomer-oriented, proactive, and capable of working independently and driving problem resolutio nFluent in both Spanish and English as working language sWillingness to travel within Europe when require

📌 Technical Service Engineer (Madrid)
🏢 AlphaESS Europe
📍 Madrid