Investigate and troubleshoot system and configuration issues raised by customers or impacting customers. Provide assistance to existing customers at critical times of the year. May support multiple products and technology. Advise and assist customers in maintaining their use and configuration of the software solution(s). Configure the system as per defined requirements using the software user interface. Collaboration
Collaborate with other team members on complex issues/requirements. Coach new team members. Participate in brainstorming sessions and contribute with creative ideas. Other responsibilities
Attend customer meetings and calls as and when required. Provide training to customers on existing functionality. Perform additional duties as needed.
📌 Technical Support Specialist (Madrid)
🏢 UL Solutions
📍 Madrid
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