Overview
This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support.
Job Details
The EIB, the European Union’s bank, is seeking to recruit for its Chief Financial Controller Directorate (CFC), Corporate Real Estate Department (CRE), Facilities Management Division (FM), Hospitality Services Unit (HS) at its headquarters in Luxembourg, an Associate Services Contract Manager* .
This is a full-time temporary position at grade 4. The term of this contract will be 4 years.
- Internal benchmark Associate Officer Facilities Management

Responsibilities
- Coordinate and monitor the execution of outsourced Facilities Management service contracts (including catering, cleaning, waste management, reception, senior management support and service desk) for EIB Group buildings in Luxembourg to provide reliable,



high quality and cost-effective facility services that contribute to making the EIB Group the best place to work.
- Implement operating procedures and processes for the assigned service contracts and contribute to initiatives and projects relevant to the scope, ensuring compliance with procedures, policies and best practices to provide an optimal customer experience for all EIB Group employees and guests as well as best value for money.
- Provide operational input, in coordination with other service managers, to hospitality service requirements within CRE construction and refurbishment programmes (including North Building and West Campus), ensuring service readiness, operational continuity and effective integration throughout building openings, closures and transitions.
- Monitor FM Service Desk ticketing activity (MyRequests/Archibus), analyze ticketing KPIs, including volumes, response times, SLA compliance, recurrence patterns, and customer feedback, and propose and implement actions for continuous i

📌 Associate Services Contract Manager (España)
🏢 European Investment Bank (EIB)
📍 España