We are seeking a skilled L2 Support Engineer to provide advanced technical and application support for the WPP Open platform, ensuring high service availability and an exceptional experience for global users across our agency network.
Role Overview
Acting as a key escalation and coordination point within the general support team, you will diagnose and resolve complex issues, support platform stability, and collaborate with engineering and operations teams to improve service delivery.
Requirements
Required Skills & Experience
- 3+ years in application/technical support for enterprise systems
- Strong SQL and scripting experience (Python preferred)
- Experience with APIs (e.g., Postman)
- Familiarity with GCP, Terraform, and containerized environments (Kubernetes)
- Experience with tools such as Jira, ServiceNow, Zendesk, Datadog, PagerDuty, ArgoCD
- Understanding of SDLC and ITIL best practices
- Strong communication, documentation, and troubleshooting skills

Nice to Have
- ITIL certification
- Experience in AdTech / advertising industry
- Knowledge of Advertising APIs




- Experience with performance or security testing
- Exposure to designing or improving support processes

Job responsibilities
Key Responsibilities
- Provide L1/L2 technical and application support for internal users
- Investigate, diagnose, and resolve complex software issues, including workarounds
- Manage access requests and perform routine support tasks (e.g., password resets)
- Execute runbooks and escalate issues using defined procedures
- Perform regression testing and validate bug fixes
- Monitor incidents and contribute to root cause analysis
- Maintain accurate ticket documentation and support knowledge base updates
- Collaborate with development and operations teams to resolve issues and improve processes
- Support SLA/KPI reporting and service performance analysis
- Contribute to onboarding, mentoring, and knowledge sharing within the team

What we offer
Exciting Projects: Come take your pl

📌 Support Engineer3 (España)
🏢 Globallogic
📍 España