Remote: Teletrabajo
INFINNI is the infrastructure behind the creator economy. We are the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. We are now building the next layer of products, AI-powered tools, big‑data, and infrastructure purpose‑built for creators. Our team of 180+ builders is at a rare inflection point where a category leader becomes a category‑defining platform.
About the Role
We’re looking for an exceptional Customer Success Team Lead to help build and scale a world‑class Customer Success organisation. This is not a traditional management role; we need a leader who develops people, improves processes, embraces innovation, and helps shape the future of Customer Success as we grow. The role is available only for candidates willing to relocate to the Canary Islands.
Responsibilities
- Lead, coach, and develop a team of Mid and Senior Customer Success Managers.
- Foster a high‑performance culture built on accountability, ownership, and continuous improvement.




- Support career development and help team members reach their full potential.
- Identify inefficiencies and build scalable processes and frameworks.
- Partner cross‑functionally with Product, Sales, Marketing, and Leadership.
- Drive operational excellence and customer outcomes.
- Leverage AI, automation, and emerging technologies to increase team efficiency and effectiveness.
- Explore and deploy AI‑driven workflows, tools, and agents that help the team scale without sacrificing customer experience.

Qualifications
- Proven experience leading Customer Success, Account Management, or other customer‑facing teams.
- Minimum 3 years of people leadership experience, ideally within Customer Success or SaaS.
- Bachelor’s degree or higher in Business, Economics, Communications, Marketing, Management, or a related discipline.
- Advanced degrees or relevant certifications are a plus.
- Strong business English; fluency in a second Europea

📌 Customer Success Team Lead (España)
🏢 INFINNI
📍 España