Role Overview
The primary objective of the Key Account Manager team is to build and maintain relationships, leading to improved customer lifespan and value. The Key Account Manager will be responsible for the growth, retention and overall satisfaction of their assigned customers.
What You Will Do
- Commercial focus: identifying upsell opportunities, negotiating contracts, and meeting booking quotas. This commercial aspect ensures revenue growth and profitability. They will partner directly with the peer teams on Cross sell activities.
- Customer account management: Take ownership of customer satisfaction within assigned base, including but not limited to: conducting remote or in-person business reviews; coordinating customer meetings with Planet's specialist teams; handling and resolving customer escalations and providing support where necessary.
- Strategic account planning: Prepare account plans for each customer, outlining the customer's objectives and pain points, potential commercial opportunities, and a timeline for achieving goals.
- Contract renewals and repricing:



Coordinate customer contract renewals and negotiation to maximise customer retention.
- Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes.
- Customer performance tracking: Monitor customer data to track performance, identifying any churn, changes or discrepancies and coordinating appropriate resolution strategy. Monitor revenue ramp of new accounts/products/services against forecasted revenue and troubleshoot to optimise results.
- Sharing best practices: Keep up to date with industry trends including compliance, product knowledge and best practices through research as well as Training & Development programs organised Planet.
- Collaboration: collaborate closely with cross-functional teams,

📌 Key Account Manager (España)
🏢 Planet
📍 España