Operations Representative – French / Dutch and English Speaking
Apply for the Operations Representative – French / Dutch and English Speaking role at The Cigna Group.
Location: Madrid, Community of Madrid, Spain
About Cigna
Cigna Healthcare is a integral health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality health care through choice, predictability, affordability and integrated capabilities that advance whole‑person health. Our mission is to help customers improve their health, well‑being and sense of security, supported by a whole‑health approach that focuses on resilience, reduced stress and emotional health.
Roles & Responsibilities
As an Operations Representative on the Life & Protection Solutions team you will:
- Process incoming insurance claims (e.g., travel, temporary work incapacity) and be the first point of contact for clients, policyholders, and insurance partners.
- Manage reporting data to internal and external stakeholders and support team’s technical experts.




- Assess and process claims based on policy conditions, acting as the hub between medical advisors, claimants, clients’ HR departments, and other parties to ensure accurate handling.
- Maintain professional relationships with clients and third parties, handling files in a manner that best serves claimants and clients.
- Fill out claim data accurately and report findings to finance, client managers, and other necessary parties.
- Answer general questions about policy conditions via email and phone in multiple languages.

Skills and Knowledge
- Bachelor’s degree or higher in finance, insurance, communication or equivalent experience.
- Strong numerical acumen and proficient communication skills.
- Fluency in English and French or Dutch; additional language skills (e.g., German) are a bonus.
- Previous experience with non‑medical claims such as life or travel insurance is preferred.
- Adaptable, eager to learn, customer‑centri

📌 Operations Representative (España)
🏢 The Cigna Group
📍 España