Ref. No:
Location: Santa Cruz de Tenerife, ES
Talent Pool - Customer Support Agent with German
We are looking for a Customer Support Agent with Dutch & English to join our talent pool for Customer Support Agents in Tenerife. Are you interested? Keep reading
- Interact with customers via telephone, e‑mail and web, providing technical support and problem‑solving expertise.
- Identify, evaluate and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures and customer service enhancements.




- Collaborate with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.

Requirements:
- Languages: Proficiency in German and English (mandatory).
- Skills: Basic PC skills, excellent communication abilities.
- Availability: Willingness to work at the office, and in shifts (7x24, 40 hours per week).
- Experience: No specific experience required; initial training will be provided.
- Attributes: Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.
J-18808-Ljbffr

📌 Talent Pool (España)
🏢 Atos
📍 España