Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
Director of Customer Care Operations, Europe region We are looking for a Director of Customer Care Operations, Europe region to help us continue delivering a 7‑star experience to our customers and effectively manage our global Customer Care footprint. A delightful customer experience when interacting with our product & Customer Care team is critical to help us achieve our big audacious goal of 1 million happy travellers per day.



About the Role As Director of Customer Care Operations, Europe , you will set the vision and strategy for our German, Spanish, UK&I; and French Customer Care operations; leading a growing team of in‑house and outsourced professionals to deliver world‑class service. You’ll be accountable for customer satisfaction, team performance, and operational excellence while helping shape the future of Perk’s general Customer Care organization.
Lead and scale Europe Customer Care organisation of 700+ both in‑house and outsourced professionals.
Set and achieve performance targets and financial outcomes across all service areas in Europe, directly influencing overall business performance and profitability.
Together with the Senior Directors of Global Operations, Operational Excellence and Planning and WFM, design and execute the regional customer care strategy aligned with our global goals.
Take full resp

📌 Operations Lead, Customer Experiences (España)
🏢 Travelperk
📍 España