Overview Pepe Jeans - Customer Service Representative with German & English
AWWG is a leading general fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer. We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.
Responsibilities Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
Foster positive customer relationships: Assist and guide customers with all necessary product and service information.
Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
Continuous professional development:



Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.
Requirements Fluency in German & English: Service-oriented with a strong drive to achieve and exceed customer service targets.
Open to feedback and eager to continuously improve performance.
Passionate about delivering and receiving exceptional customer service in every interaction.
Work Schedule: Monday to Friday between 9:00 am & 6:00 pm
Performance Bonus: possibility to earn up €300 bonus based on KPIs & performance
Work Model: Hybrid (6 days per month at the office)
Training: 2 weeks of training from Monday to Friday, from 9:00 am to 6:00 pm
Office Location: Additional Perks Career Growth: Ongoing training and development.
Well-being Support: Discounted health insurance.
Entry level
Full-time
Customer Service
Industries: Consumer Services

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