The Customer Adoption Engineer is the quarterback for the end-customer account post-sale — the single, accountable point of contact who owns the customer experience end to end.
This role combines architectural understanding of the BMC Helix solution with the relationship, coordination, and executive engagement skills needed to lead the customer through the full post-sale lifecycle.
Customer Adoption Engineers are the customer's go-to person for anything that touches BMC Helix — adoption questions, support escalations, product roadmap conversations, renewal planning — and they coordinate the full BMC Helix ecosystem (Support, Engineering, Product Management, Professional Services, Solution Engineering, Value Engineering, Renewals, Account Executives, and Partner Adoption Engineers for partner-led accounts) to deliver a unified response.
They also perform basic product configuration to remove day-to-day adoption friction, and own the leading indicators of customer sentiment and renewal health: adoption depth, outcome attainment, and executive sponsorship.




Account Quarterback and Ecosystem Coordination
- Serve as the single, accountable point of contact for the end customer across all BMC Helix touchpoints post-sale, including in partner-led accounts.
- Act as the customer's go-to person when issues arise, including support tickets — triage, prioritize, and drive resolution by engaging the right teams across BMC Helix.
- Coordinate the BMC Helix ecosystem into a single coherent customer experience.
- For partner-led accounts, partner closely with the Partner Adoption Engineer — the Customer Adoption Engineer owns the end-customer relationship and adoption outcomes; the Partner Adoption Engineer owns the partner’s capability to sell, deploy, and support effectively.
- Own customer communication during incidents, escalations, and high‑severity issues, ensuring the customer always knows what is happening and who is doing what.
- Maintain a regular operating cadence with c

📌 Customer Adoption Engineer (España)
🏢 BMC Helix
📍 España