Overview
Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)
Capitole Madrid, Community of Madrid, Spain
Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M;) to managed services and fixed-price projects . This is a unique opportunity to combine strategic vision, client leadership, and operational excellence , while driving value and innovation for a major client in a highly international environment.
What you’ll do
- Build strong and lasting relationships as a trusted partner for a key client.
- Design, implement, and optimize managed services and fixed-price project models.
- Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
- Proactively manage risks and dependencies, anticipating challenges before they impact the business.
- Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.




- Identify opportunities to add value through upselling and cross-selling.
- Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
- Provide progress reports and strategic insights to clients and internal leadership.

What you bring
- Proven experience in Service Management , ideally driving transitions from T&M; to managed services.
- Strong commercial acumen and negotiation skills in international corporate environments.
- Solid knowledge of IT/OT technologies and service delivery models.
- Experience managing SLAs, KPIs, risks, and complex projects .
- Ability to lead teams and influence multiple stakeholders effectively.
- Fluent in English and Spanish (C1) , comfortable in multicultural environments.
- Results-driven, proactive mindset with high adaptability.

Nice to have:
- Background in digital transformation or large-scale projects.
- Familiarity with project management and reporti

📌 Service Manager (España)
🏢 Capitole
📍 España