Role
We’re looking for an analytical, detail-oriented Sales Support Specialist to join our Madrid team and play a key role in supporting our Partnerships function. Your mission is to make our partner channels more effective across resellers, Independent Sales Consultants (ISCs), and ePOS (electronic point‑of‑sale) partners through strong coordination and reliable operational support. You'll keep partner‑led initiatives on track, support the preparation of sales materials and internal resources, and make sure key information reaches the right people at the right time.
Responsibilities
- Act as first-line operational support for resellers, ISCs, and ePOS partners, resolving onboarding‑related queries and escalating where needed.
- Support Partnerships Associates across the partner lifecycle, coordinating onboarding activity including merchant setup, application checks, and internal hand‑offs.
- Assist with status updates and follow‑ups to move applications forward efficiently, keeping partners and internal stakeholders informed.
- Coordinate ePOS partner integrations and merchant referral hand‑offs, ensuring smooth collaboration between partners, sales and operations.
- Support resellers and ISCs with commission, residual, and bounty queries, working with finance and commercial teams to resolve them.
- Support terminal delivery and activation queries, helping resolve fulfilment issues that keep merchants from going live.
- Manage operational requests such as MID changes and ownership updates with accuracy and attention to detail.
- Work across systems and support channels to investigate issues, provide updates, and ensure clear communication with stakeholders.
- Identify recurring issues, operational gaps, and training opportunities, and contribute to continuous improvement by refining processes, documentation, and support quality standards.
Qualifications
- Previous experience in sales support, operations support, customer support or onboarding (you don’t have to ha
📌 Sales Support Specialist (España)
🏢 Teya
📍 España