Customer Service Representative with Italian & English (Substitution Contract)
1 day ago Be among the first 25 applicants
Who Are We: CPM CX
CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client
Client is a general leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first‑contact resolution to provide exceptional customer experiences.
What's your Mission?
- Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert:



Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements
- Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- Customer-Centric Approach: Genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage admin

📌 Customer Service Representative with Italian (España)
🏢 CPM CX Centre
📍 España