ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation.
- Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected.
- Ensures that all guest orders are handled quickly and knowledgeably.
- Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night.
- Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid‑cruise and end‑of‑cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise‑by‑cruise basis by guest rating scores.
- Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards.
- Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements.
- Updates and maintains Silver Compass.




- To be fully knowledgeable of all in‑suite services, amenities, functions and systems.
- Is a continual source of information, help and assistance to all guests and crew.
- Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise‑by‑cruise basis and at least one day in advance.
- Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application.
- Ensures confidentiality when handling sensitive information.
- Practices good administrative housekeeping for all employee records (i.e. training attendance).
- Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service.
- Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures

📌 Night Housekeeper (España)
🏢 Silversea.
📍 España