Location: anywhere in Greece
Work Model: remote
Schedule: MondaySunday, rotating shifts between 07:0022:00
Language: Spanish (C2) + English (B2)
Training: 1 week (paid)
Visa Support: Not provided
Relocation: Provided for candidates relocating from within the EU
Employment Type: Full-time
About the Role We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.
You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.
Key Responsibilities
Assist users by handling inquiries with empathy, accuracy, and timely responses
Stay informed about platform products, community standards, and policy updates
Make balanced, well-reasoned decisions based on established guidelines
Investigate and resolve issues reported on the platform (account support,



policy concerns, abusive content review)
Enforce platform Terms of Use by monitoring reports of potential policy abuse
Analyze data and identify trends, inefficiencies, or risks in workflows
Provide high-quality written and verbal support
Escalate sensitive cases to the appropriate teams
Use market-specific insights to improve user support processes
Maintain cultural awareness of the region you support, ensuring consistent and fair policy application
Minimum Requirements Language Requirements:
Native-level Spanish (C2)
Good English communication skills (B2 or approved equivalent test result)
Analytical Skills:
~ Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)

Experience:
Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)
High cultural awareness regarding the supported

📌 Content Creator- Spanish (España)
🏢 CBTALENTS
📍 España