Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across many industries. Our contact centers operate on‑site and remotely, leveraging advanced technologies to enhance customer journeys.

We are looking for skilled and motivated Customer Service Representatives (Non‑Voice) to deliver exceptional support to our offshore clients via email and chat. The role requires professionalism, empathy, and efficiency.

Key Responsibilities

-
- Respond to customers via email and chat in a courteous, timely, and professional manner.
- Understand customer needs, resolve inquiries, and aim for first‑contact resolution.
- Research systems to retrieve or update information, collaborating with other departments as needed.
- Follow client processes, scripts, and policies while maintaining a customer‑focused approach.
- Use training resources and knowledge bases to provide accurate responses.




- Handle and protect confidential and sensitive information appropriately.
- Escalate complex issues to supervisors or managers when required.
- Attend training sessions and review updates to stay current on program knowledge and system changes.
- Consistently meet attendance, schedule, and performance expectations.

Candidate Qualifications

-
- 18 years or older with a high school diploma or equivalent.
- Strong English reading, writing, and communication skills.
- Minimum of 6 months of email/chat customer support experience (US accounts preferred).
- Typing speed of 40+ WPM with 95% accuracy.
- Excellent comprehension and grammar (assessment scores >90%).
- Proficiency with Windows applications and ability to learn new systems quickly.
- Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Familiarity with CRM platforms (a plus).
- Strong problem‑solving, conflict resolution, and troubleshooting skil

📌 Customer Service Representatives (España)
🏢 MCI
📍 España