Job Overview
Position: Guest Concierge – Club by Meliá – Paradisus Fuerteventura. Location: Costa Calma, Fuerteventura. Type: Full‑time. Contract: Indefinite. Salary: Conform to collective agreement plus competitive commissions.
Responsibilities
- Before interaction: Identify guests with potential interest in Club by Meliá products and services.
- Plan contact day, prioritizing high‑value profiles.
- Maintain guest records in the CRM and coordinate invitation agenda.
- During stay: Offer personalized, warm, and professional service from the first contact.
- Use conversation and empathy to build trust.
- Proactively invite suitable guests to the sales room, highlighting benefits and presenting the Circle by Meliá program naturally, without pressure.
- Communicate relevant information to the Sales Advisor (profile, interests, motivations, objections).
- After interaction: Accurately record invitation results in the CRM, ensuring traceability and follow‑up.
- Collaborate with the sales team to ensure smooth transition from Guest Concierge to Sales Advisor.




- Participate in training and team meetings oriented to continuous improvement.
- Analyze results and propose improvements to optimize conversion and guest satisfaction.

Collaborations
Work closely with the hotel reception to identify prospective guests and with the sales area to support guests throughout their stay. The Guest Concierge focuses on building trust, inviting, and pre‑qualifying guests, while the Sales Advisor leads the presentation, negotiation, and closing of the sale.
Key Competencies
- Service orientation and genuine hospitality.
- Effective communication and interpersonal skills.
- Empathy, active listening, and commercial sensitivity.
- Collaboration and team spirit.
- Adaptability and proactivity.
- Organization and time management.

Digital Competencies
- Proficiency with CRM systems and digital reporting tools.
- Accurate data and interaction recording in corporate systems.
- Basic analysis of

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