About The Role
The Implementation Team is responsible for onboarding all our Premium and Pro customers on the Perk platform and providing recommendations to optimize the customer experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the customer’s experience with the Perk platform. As an Implementation Specialist you must be a change‑management and consultative expert who digs deeply to understand customer needs and provides customers with a tailored solution that meets those needs. You’ll use your platform expertise and stakeholder‑management skills to build a bridge between platform capabilities and customer expectations, produce a thoughtful rollout plan, and serve as a mentor and example to the Implementation team and across the Revenue organization.
What You’ll Do
- Provide the first impression of Perk to all customers in your portfolio and serve as the first point of contact during the implementation process.
- Define the best onboarding strategy,



lead change within the customer’s organization, and support technical aspects related to integrations and account setup, preparing and executing onboarding plans through project management.
- Carry out consultative conversations with customers to collect their requirements.
- Provide customers with recommendations based on your experience and data‑driven best practices.
- Drive customer onboarding forward by providing influential recommendations and creating urgency for customer stakeholders.
- Manage the rollout of a new platform for your customers; provide guides, templates, and recommendations to ensure adoption and long‑term success.
- Takes full ownership of timeline, rollout plan, and account handling during implementation, directing work through the internal support team and acting as the subject‑matter expert in change management.
- Coordinate and conduct training sessions for newly onboarded customers, including execut

📌 Implementation Specialist (España)
🏢 Perk
📍 España