Opportunity
Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona
Our Values
Hungry, Humble, Honest, with Heart Meet Your Team
Here at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment. Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.
Your Role
- Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer‑focused approach
- Oversee and manage the team handling complex escalations
- Document and report on team performance and escalations for transparency and accountability
- Build relationships with diverse teams across the organization to facilitate effective cross‑collaboration
- Achieve certification of the entry‑level Nutanix technical certification within the first 6 months




- Ensure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively

What You Will Bring
- Minimum of 5 years in support roles with at least 3 years in management of Support Engineers
- Strong people management and team leadership capabilities
- Technical background to understand engineering work and support complex issues
- Experience in handling escalations and leading general projects
- Strong communication skills across diverse stakeholders and departments
- Excellent emotional intelligence and conflict management skills
- Fluency in English; proficiency in additional languages is a plus
- Familiarity with Nutanix technology, hyper‑converged infrastructure, and cloud‑native technologies is desirable

What We Offer
- Hybrid work setup with at least three days per week in the office, Glorias area, Barcelona
- Weekly team

📌 Manager, Worldwide Support (España)
🏢 Nutanix
📍 España