About the Role
Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions. The role is accountable for ensuring a cohesive, value-driven customer experience that promotes long-term outcomes and sustained growth. The Director plays a key role in defining the enterprise vision and strategic leadership for customer success and clinical advisory by establishing scalable governance and an insight-driven operating model that consistently delivers measurable impact. This includes steering value realization, maximizing customer outcomes, optimizing engagement, and orchestrating integrated general processes across the International Segment. The position requires an entrepreneurial and strategic mindset, strong leadership capabilities, and the ability to work across multi-disciplinary and cross-cultural teams—Sales, Product, Operations, and Clinical Advisory—to drive adoption, improve customer satisfaction,



and enable consistent value delivery across regions.
Responsibilities
Strategic Leadership of the Client Success Hub
- Lead the unified International CX team—comprising Customer Success, Value Creation Office, and Clinical Advisory teams—ensuring alignment, cohesion, and consistent execution of the end-to-end customer lifecycle strategy.
- Serve as the strategic orchestrator across International teams, aligning priorities, value narratives, and operating models to maximize customer outcomes and drive sustainable growth.
- Translate enterprise goals into actionable programs, ensuring a value-driven, insight-based, and scalable operating model that enhances governance, performance visibility, and long-term client satisfaction.

Customer Lifecycle & Value Realization Leadership
- Own the end-to-end customer lifecycle, ensuring seamless transitions from onboarding and adoption to expansion, renewal, and advocacy.
- Define and

📌 Clinical Customer Experience International Director (España)
🏢 Wolters Kluwer
📍 España