We are seeking a Value Operations Senior Analyst
We are seeking a Value Operations Senior Analyst to enable the Customer Value Director to scale strategic account coverage across EMEA. This role is critical to evolving from a single-threaded value leadership model to a leveraged strategic model. The investment enables growth, protects retention, and institutionalizes value governance at scale.
Key Responsibilities
- Value Governance & Benchmark Management: Maintain account-level value realization frameworks. Track and report progress against agreed customer KPIs. Manage governance cadence including monthly reviews and QBR preparation. Ensure KPI alignment to customer strategic objectives.
- Reporting & Executive Readiness: Build and maintain standardized value dashboards. Prepare QBR and EBR draft materials. Develop data-driven insights and trend analysis. Ensure executive-ready reporting quality.
- Cross-Functional Orchestration: Coordinate across Sales, Customer Success, Delivery, Support, and Product teams. Track action plans and interlock dependencies.



Monitor risks and flag value realization gaps.
- Data-driven insights : Conduct analysis of complex data sets and synthesise findings into actionable insights.
- Systems & Documentation: Maintain CRM hygiene. Track renewal value documentation. Standardize reporting templates and playbooks to support scalable governance across strategic accounts.

What you need to succeed
- 3+ years of experience in enterprise SaaS, value consulting, program management, customer success operations, or value governance roles.
- Demonstrated experience managing structured governance frameworks, KPI scorecards, and performance tracking mechanisms.
- Proven ability to drive governance cadence (QBRs, value reviews, executive briefings, with rigor and consistency.
- Experience with building and maintaining dashboards and reporting tools (D365, customer health tooling).
- Experience building executive-ready business narratives grounded in

📌 Value Operations Senior Analyst (España)
🏢 Dormont Manufacturing
📍 España