Overview
Via is on a mission to revolutionize integral transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you We are seeking enthusiastic candidates for a Customer Support Agent fluent in German to join our dynamic Via TaaS team. In this role, you will experience the dynamics of the mobility industry first-hand and learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.
What you’ll be doing




- Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
- Aim for first contact resolution to handle customer queries quickly and effectively; escalate when necessary following company and client guidelines.
- Keep customer records updated with reasons for contact, solutions provided, and other relevant information to support customers and maintain service quality.
- Foster positive interactions in all communications, ensuring customers feel understood and supported.
- Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participate in training and briefings (internal and external) to gain expertise and understand client and contact centre requirements.
- Follow all applicable policies and regulations , including client policies, EU legal frameworks, and local government regulations.
- Offer feedback and insights on areas that may lead to a poor cus

📌 Customer Support Agent (España)
🏢 Cpm International Contact Centre
📍 España