Main Duties
- Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
- Maintain a spotless, pristine work environment.
- Provides service to and is accountable for an assigned section.
- Develop relationships with members in order to provide personalized service.
- Polishing cutlery ensuring they are ready for service.
- Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).
- Perform opening and closing procedures including but not limited to the set up and break down of stations.
- Attend regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
- Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members.




- Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
- Supporting the team with any of their needs on an ad-hoc basis.
- Learn the table plan and table numbers of your site.

Measures of Success
- Positive feedback from member service surveys.
- Mystery guest responses.
- Member retention.
- Overall financial performance of the house.
- Punctuality.
- Feedback from management team.
- Weekly and monthly knowledge tests.

What We Are Looking For
- Passion for Food, drink and hospitality.
- Strong attention to details.
- Excellent customer service.
- Fluent in English or Spanish.
- Organised and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.

Benefits
- Team meal whilst on shift prepared by our chefs.
- Soho Frie

📌 Commis Waiter (España)
🏢 Soho House
📍 España