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It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new‑generation cloud technology within general hospitality. With our industry‑leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole…
About the role
Mews is building a formal Quality Assurance (QA) and Service Excellence function to ensure consistent, scalable, and high‑quality delivery within the Customer Experience and Delivery (CXD) group. CXD is comprised of onboarding, customer success and support and is the single organization that designs, delivers, and scales the entire customer experience and delivery engine to grow revenue, reduce friction, and create one seamless journey for customers.
This role is responsible for designing, establishing, and embedding the QA function from the ground up. You will define what “good” looks like, implement the frameworks, tooling, and governance to measure it, and create feedback loops that drive continuous improvement across the customer lifecycle. This is both a strategic and hands‑on role, requiring the ability to build structure while operating effectively in a scaling, fast‑moving environment.
The role reports to the Head of Outsourced Professional Services, with strong cross‑functional collaboration across Onboarding, Customer Success, Support, Product, and Partnerships.
✅ Your mission, should you choose to accept it
Build and Own the QA Function
- Design and implement a company‑wide QA framework covering onboarding, deployment, and support services (internal and external).
- Define quality standards, acceptance criteria, audit methodologies, and g
📌 Senior QA Manager (España)
🏢 Mews
📍 España