This is not only a customer support position.

We’re hiring a

Travel Concierge / Travel Manager who owns client outcomes , negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control .

Your Mission You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip .

You don’t just assist — you advise, negotiate, close, and deliver .

What You Will Do Client Ownership (End-to-End)

Lead direct conversations with clients (chat, email, calls)

Clarify preferences, constraints, budgets, and expectations

Guide clients toward the best-fit solution and close bookings

Stay responsible for the trip before, during, and after travel

Travel Design & Partner Negotiations

Design complete ski & mountain travel packages:

hotels & chalets transfers

Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners availability & room allocation upgrades, perks, and added value for clients

Compare multiple partner offers and select the best commercial and experiential outcome

Maintain and grow long‑term partner relationships

Commercial Thinking & Upsell

Proactively suggest higher‑value or better‑fit options

Increase booking value through relevance, not pressure

Think in terms of experience quality, conversion, and margin

Balance client satisfaction with commercial goals

Manage bookings, confirmations, changes, and payments





Handle exceptions and last‑minute changes calmly and independently

Ensure accuracy, timelines, and zero loose ends

Product & AI Contribution

Identify recurring client needs, objections, and emotional patterns

Feed insights into our AI‑powered travel assistant

Collaborate with product and marketing teams to improve matching, conversion, and retention

Who You Are You are not a customer support agent.

You are closer to a travel advisor, travel manager, or concierge with commercial responsibility .

You have experience in travel, hospitality, concierge, or luxury services

You’ve handled partner negotiations

(hotels, suppliers, DMCs, venues, etc.)

You’re comfortable discussing prices, terms, and alternatives

You take ownership instead of escalating problems

You stay calm under pressure and enjoy autonomy

Skills & Tools

French, Spanish, or German — strong plus

Confident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPT

This Role Is NOT For

Customer support or ticket‑based roles

People without negotiation or sales responsibility

Candidates who don’t want ownership over outcomes

Why Join Us

Build a premium travel product , not a mass OTA

Work in a role with real commercial influence

Be part of a fast‑scaling, international team

Access to partner trips, internal testing travel, and industry perks

📌 Travel Concierge (Madrid)
🏢 Skibookers
📍 Madrid