Responsibilities
- Sparring Partner: Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni-Channel, and AI support (Einstein, Cognigy).
- Business-IT Interface: Act as the bridge between the business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions.
- Continuous Improvement: Identify potential system enhancements, drive them within the team, and help prioritize the roadmap to avoid technical ballast.
- Foresightful Customization: Build and maintain solutions that work seamlessly across 30 centers, juggling complex permission models, layouts, and automated workflows.
- Release & DevOps Management: Familiar with DevOps practices, you guide new features through the deployment lifecycle—from initial workshops and sandbox environments to CI/CD pipelines and organization-wide go-live.
- System Control & Monitoring: Control and plan system processing from a business perspective, overseeing processes from operational planning to event handling and escalation.




- Test Activities: Develop and execute test plans in close collaboration with other teams to ensure high-quality deployments.
- Functional Support: Provide high-quality support to users regarding functional questions, business processes, and system status.
- Problem & Incident Management: Identify recurring incidents to proactively resolve root causes, and notify users promptly about critical system issues or procedural changes following ITIL guidelines.
- Knowledge Sharing: Lead operational knowledge management by providing training to end-users, collaborators, and business stakeholders.

Your Profile
- Experience & Expertise: Proven professional experience managing complex, heavily customized Salesforce Service Cloud environments (ideally within a service/customer support context). You understand that our customer service is not your standard call center—with over 30 locations and a highly motivated busin

📌 Salesforce Service Cloud Consultant (España)
🏢 Schwarz Digits Spain
📍 España