Customer Service Representative (Danish/English) (P)
Job Openings Customer Service Representative (Danish/English) (P)
About the job Customer Service Representative (Danish/English) (P)
Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona
What You'll Be Doing:
As a Customer Service Representative, you'll be the friendly and reliable voice of our company, managing post-sales inquiries and ensuring every customer has a positive experience. Your core responsibilities will include:
- Delivering High-Caliber Service: Providing accurate, expert information and support for post-sales requests.
- Order Management: Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution.
- Customer Advocacy: Striving to achieve the highest possible Customer Satisfaction Survey (CSAT)
scores by resolving issues effectively and empathetically.
- Team Contribution: Collaborating with your colleagues to maintain a successful, high-performing service environment.
What You'll Bring to the Team:
- Bilingual Proficiency: You must be proficient or bilingual in Danish (C2 level) .
- Advanced English: An advanced level of English (C1/C2) is required for internal communication and documentation.
- Exceptional Communication: You have excellent verbal and written communication skills and can confidently manage a variety of customer-facing situations.
- Team Spirit & Drive: You're a positive, goal-oriented team player with a genuine drive for success.
Desired Qualifications:
- Previous Experience: Prior experience in a similar customer service, call center, or support role is a strong advantage.