At Factorial, we’re looking for an Account Manager for Smaller Accounts for the French Market to give the best support to our existing customers.
Responsibilities
- Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.
- Sales Growth: Develop personalized sales strategies, including cross‑selling, up‑selling, and churn management.
- Support & Feedback: Provide prompt, personalized after‑sales support, ensuring timely responses and proactive communication.
- Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
- Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
- Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.

Qualifications
- Native level of French and fluent in English.
- Customer‑focused experience in support or satisfaction roles is highly valued.




- Passion for simplifying processes and removing obstacles for customers and colleagues.
- Ambitious, proactive, and a positive team player with strong organizational skills.
- Confident using CRM tools and unafraid to pick up the phone to support clients.
- Ready to thrive in a fast‑paced, startup environment.
- Eager to take ownership and contribute to continuous improvement.

Benefits
- High growth, multicultural and friendly environment.
- Alan private health insurance.
- Healthy life program with Wellhub (Gyms, pools, outdoor classes).
- Save expenses with Cobee.
- Language classes.
- Breakfast in the office and organic fruit.
- Nora discounts.
- Free caffeine and theine.
- Pet friendly.

Equal Opportunity
We welcome applicants from all backgrounds and are committed to equal opportunities, including individuals with disabilities.
J-18808-Ljbffr

📌 Account Manager Small Accounts (España)
🏢 Factorial
📍 España