Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.
We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. We operate directly in 30 countries, and in more than 100 territories through distributors.
Our Headquarters are in Barcelona, Spain and our Technology Centers are located in the United States and Europe. Worldwide sales exceeded €2.2 billion in 2024, and our workforce is more than 7,000 strong.
Job Summary
This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions.
Key Accountabilities
- Install and configure the Digital Solutions Software.
- Identify and resolve issues affecting customer´s network working closely with the hospital’s IT department.
- Perform required technical training sessions.
- Respond to and resolve client problems as they relate to technical software issues.




- Refer more complex problems to R&D; and DF departments.
- Serve as liaison between the company and customers.
- Build customer relationships by keeping customers informed of how and when problems are resolved.
- Carry out complex installs at client sites.
- Create Service related documentation.
- Assist and mentor more junior members of the team.
- Lead projects to analyze and identify improvements of the Digital Solutions.
- Be the technical referent for his/her product and also have experience with other products of the company.
- Standardize and document best practices, deployment guidelines, and troubleshooting procedures for automation solutions.
- Support pre-sales and project phases by providing technical expertise on automation architecture and feasibility.

Networking/Key relationships
- Cooperating with the rest of the Digital Solutions Service team
- Development and QA teams
- Local Service teams
- Local M

📌 Digital Solutions Staff Service Engineer (España)
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