Reservations Supervisor - German Speaker
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Reservations Supervisor - German Speaker
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About the Role
Manage a team of reservation agents, delivering team targets and contributing to the overall achievement of Contact Centre and Group objectives. In this role, you will achieve business objectives and ensure customer satisfaction by expanding business opportunities and delivering exceptional customer service. You'll build an engaged and talented team while generating open and respectful communication that stimulates and harmonises relations within the company to ensure dialogue, exchange, cohesion and understanding.
Main Accountabilities:
Performance
- Understand and achieve agreed business Key Performance Indicators objectives (Sales and Quality)




- Deliver performance of the appropriate quantity and quality that, as a minimum, meets the agreed business objectives through the implementation of proper tactical plans.
- Effectively manage and to assist in the optimisation of the team resources to service the forecasted demand. To work in conjunction with other Team Leaders and their relevant Line Manager to ensure the most effective utilisation of channel resources.
- Facilitate feedback mechanisms which encourage the development of people and processes to the benefit of the business, individuals and customers.
- Effectively communicate individual, team and market performance with staff and management.
- Monitor the key performance indicators of all team members, ensuring that all staff deliver a service to customers that meets ABG standards.
- Collaborate in the drafting of the scripts.

People & Values
- Recruit, manage, coach and develop t

📌 Reservations Supervisor (España)
🏢 Avis Budget Group
📍 España