About NCR Atleos – a leading provider of financial technology solutions, headquartered in Atlanta with a general workforce of 20,000 employees that enable banks and retailers to deliver modern banking services.
Location & working conditions
Field Service Technician – Poland (Virtual). The role requires frequent travel within South Africa, standby and shift rotations, weekend and public holiday coverage, and the ability to work independently in the field.
Key Responsibilities
- Install, repair, maintain, and upgrade ATMs and related self‑service devices to meet customer and business requirements.
- Diagnose and troubleshoot hardware and system issues using established procedures and customer‑provided information.
- Manage customer incidents from initial assignment through resolution to ensure compliance with SLAs.
- Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications.
- Build and maintain positive customer relationships by providing timely updates, resolving concerns,



and escalating issues when necessary.
- Perform multi‑vendor maintenance, equipment modifications, certifications, and business‑required technical training.
- Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs.
- Participate in on‑call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.

Basic Qualifications
- High School Diploma, Technical Certificate, or equivalent qualification in Electronics, Information Technology, Engineering, or a related technical field.
- Minimum of 2 years of experience in field service, technical support, hardware maintenance, or equipment repair.
- Experience troubleshooting and repairing electromechanical, computer, or self‑service technology equipment.
- Valid driver's licence with the ability and willingness to travel extensively within South Africa.
-

📌 Customer Engineer (España)
🏢 Ncr Atleos
📍 España