Role Purpose
As GCS RIS Implementation Manager, you are accountable for the successful implementation of Roche’s digital products at the customer. In early product life cycle phases you will be responsible for implementing select RIS products in the ‘Nail-It’ phase of the product lifecycle. You will then be accountable for the successful onboarding and success of the affiliate implementations.
Key Responsibilities
- Provide customer project expertise to the GCS Technical Product Manager.
- Support the product life cycle by improving product serviceability and implementability while keeping the broader solution in mind.
- Develop project documentation in accordance with the scope and deliverables of the project, following best practices.
- Alert the established escalation person(s) if problems are not resolved in a reasonable amount of time.
- Escalate to the manager and appropriate functional heads when major issues arise that pose risk to the project’s critical path.
- Follow or develop testing scenarios to test new or modified implementations of navify Product(s),



verify test results, and drive customer acceptance.
- Stay well-informed of changes to the roadmap, features, and known features of the products within your sphere of influence.
- Learn and share knowledge obtained for better usage of company-provided tools and software; suggest new technologies and software that may improve productivity and efficacy of the team.
- Maintain and understand training compliance to ensure that work and interactions thereto depend on Roche’s Code of Business Conduct.
- Maintain compliance with Roche’s T&E; guidelines, including cost guidelines, reporting timeliness, transparency, and correct usage of Roche’s credit card and travel tools.
- Build or help shape tools for teams to be more productive, with management buy‑in.
- Create solutions to complex issues without requiring management guidance.
- Find solutions to issues that require resources from outside teams, document the

📌 Project (Client Services) Manager (España)
🏢 Roche Holding
📍 España